Common Usability Issues and Problems
- Technical problems - broken links, missing pages, malfunctioning interactions
- Tactical problems - tasks are too simple or too complex, script problems
- Strategic problems - wrong goals, wrong audience, wrong content, wrong features and/or interactivity
- Organizational problems - confusing page layouts, ambiguous or incomplete navigation structure, unexpected page sequences
- Simplicity problems - not easy to use, not self-evident, requires explanation or explicit instructions
- Functionality problems - inefficient processes or interactions, incorrect sequence of steps, incorrect actions
- Feedback problems - poor sense of place, inadequate status messages or indicators
- Error handling problems - poor tolerance for variable user input, poor error handling, poor error messages
- Content problems - vague or ambiguous nomenclature, labels do not set expectations, representative content does not set appropriate context
- Design problems - readability or legibility problems, distracting design elements, incorrect scale or proportion